Terms of Service.

These Terms of Service ("Terms") govern your access to and use of the website at videogenai.io and the VideoGenAI product (the "Service"), operated by Halo sp. z o.o., registered at ul. Warszawska 40/2A, 40-008 Katowice, Poland, KRS 0001145505, NIP 9542880835 ("we", "us", or "VideoGenAI"). By creating an account or using the Service you accept these Terms.

1. Accounts

You must be at least 16 years old to use the Service. You are responsible for keeping your credentials confidential and for all activity that happens under your account. Notify us immediately at support@videogenai.io if you suspect your account has been compromised.

2. Credit packs, billing and refunds

The Service is sold as one-time credit packs, not a subscription. Each pack is a single charge, we never auto-renew, never bill on a schedule, and never take a payment from you without an explicit click. When your tokens run low, you may purchase another pack; the decision is always yours.

Tokens from any pack do not expire, including across pack purchases. Tokens are consumed per second of rendered video and are non-refundable once consumed. Unused tokens can be refunded within 14 days of purchase if none of them have been used, pursuant to the EU consumer-rights directive as implemented in Polish law.

Prices and token conversions are displayed at the time of purchase. We may adjust pricing of new packs with notice on this site; existing token balances are honoured at the rate paid. If we introduce an optional auto-refill feature in the future, it will be strictly opt-in and disabled by default.

3. Your content, your ownership

Subject to payment of applicable fees and compliance with these Terms, you retain full ownership of the inputs you provide (text prompts, reference images, reference clips) and the renders you generate. VideoGenAI grants you a perpetual, worldwide, royalty- free commercial license to use, modify, distribute and monetise every render you generate on any plan.

4. Licence you grant us

You grant us a limited, non-exclusive, worldwide licence to host, process and transmit your inputs and outputs solely to operate, secure and improve the Service. We do not train our foundation models on your inputs. Aggregate, anonymised usage metrics may be used to improve routing, scheduling and pricing.

5. Acceptable use

You must comply with our Acceptable Use Policy. In particular, you may not use the Service to generate content that sexualises minors, impersonates real individuals without consent, depicts real people in misleading political contexts, or infringes intellectual property you don't own.

6. Service availability

We aim for high availability and publish status incidents publicly. On Studio tier and above we offer an SLA of 99.9% monthly uptime. On lower tiers the Service is provided on an "as available" basis.

7. Suspension and termination

We may suspend or terminate your account if you materially breach these Terms or applicable law. You may cancel at any time; unused tokens remain usable until consumed unless your account is terminated for breach.

8. Disclaimers

Generative output can be unpredictable. We do not guarantee any specific result, nor that outputs are free of pre-existing third- party rights. You are responsible for reviewing outputs before publication.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the greater of (a) the total fees you paid in the 12 months preceding the event giving rise to the claim, or (b) EUR 100. We are not liable for indirect, incidental, special or consequential damages. Nothing in these Terms limits liability that cannot be excluded under Polish mandatory consumer law.

10. Governing law & jurisdiction

These Terms are governed by the laws of the Republic of Poland. Disputes are subject to the exclusive jurisdiction of the common courts competent for the seat of Halo sp. z o.o. (Katowice), except where mandatory consumer protection law provides otherwise.

11. Changes

We may update these Terms. Material changes take effect 30 days after we post the revised version or notify you by email, whichever is earlier. Your continued use after that date constitutes acceptance.

12. Contact

Halo sp. z o.o.
ul. Warszawska 40/2A, 40-008 Katowice, Poland
Email: legal@videogenai.io